Swanmac Privacy Policy
Effective Date: 09.06.2026
1. Introduction
Swanmac is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect personal information submitted through our website and outlines your rights under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you acknowledge the practices described in this Privacy Policy.
2. Who We Are
Swanmac provides technology and business solutions to organisations across a range of industries.
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
Swanmac
Email: sales@swanmac.com
Telephone: 02920 811458
Website: https://www.swanmac.com
3. Information We Collect
We only collect personal information that you voluntarily provide when contacting us through our website.
This information may include:
- Full name
- Business name
- Email address
- Telephone number
- Job title
- Information contained within your enquiry
- Any additional information you choose to provide
We may also automatically collect limited technical information when you visit our website, such as:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of access
- Referring website information
This information is used for security, performance monitoring, and website administration purposes.
4. Information We Do Not Collect
We do not intentionally collect:
- Financial or payment information
- Bank account details
- Credit card information
- Health or medical information
- Biometric information
- Information relating to criminal convictions
- Special category personal data as defined under UK GDPR
We ask that you do not submit such information through our contact forms.
5. How We Use Your Information
We use personal information only where necessary for legitimate business purposes.
This may include:
Responding to Enquiries
To contact you regarding your request, enquiry, or project discussion.
Providing Information
To provide information about our services where it is relevant to your enquiry.
Business Communications
To communicate with prospective clients regarding requested services.
Website Security
To monitor, maintain, and protect our website and systems.
Legal Compliance
To comply with legal, regulatory, and contractual obligations.
We do not use your information for automated decision-making or profiling.
6. Legal Basis for Processing
Under UK GDPR, we process personal information on one or more of the following lawful bases:
Legitimate Interests
We have a legitimate interest in responding to enquiries, developing business relationships, and providing information about our services.
Consent
Where required, we will obtain your consent before processing information for specific purposes.
Legal Obligation
Where processing is necessary to comply with applicable laws or regulations.
7. Marketing Communications
Information submitted through our contact form is used solely for responding to your enquiry.
We do not automatically subscribe individuals to marketing lists or newsletters.
If we wish to send marketing communications in the future, we will seek appropriate consent where required by law.
You may opt out of marketing communications at any time.
8. Sharing Your Information
We do not sell, rent, or trade personal information.
Your information may be shared with trusted third-party service providers where necessary to operate our business, including:
- Website hosting providers
- IT support providers
- Email service providers
- Cloud infrastructure providers
- Professional advisers
All service providers are required to protect personal information and process it only in accordance with applicable laws.
We may also disclose information where required by law, regulation, court order, or governmental request.
9. International Transfers
Where personal information is processed outside the United Kingdom, we take appropriate measures to ensure that adequate safeguards are in place to protect your information in accordance with UK GDPR requirements.
10. Data Security
We implement appropriate technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Accidental loss
- Alteration
- Disclosure
- Misuse
- Destruction
While we take reasonable steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Typically:
- General enquiries are retained for business record purposes.
- Information may be retained where required for legal, regulatory, insurance, or contractual obligations.
When information is no longer required, it is securely deleted or anonymised.
12. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, security, and performance.
Cookies may be used to:
- Remember user preferences
- Analyse website traffic
- Improve website performance
- Maintain website security
You can control cookie settings through your browser preferences.
Where required by law, we will request your consent before placing non-essential cookies on your device.
13. Your Rights
Under UK data protection legislation, you may have the right to:
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal information where appropriate.
Right to Restrict Processing
Request that processing be limited in certain circumstances.
Right to Object
Object to processing based on legitimate interests.
Right to Data Portability
Request a copy of your information in a structured, commonly used format where applicable.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can address the issue.
You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk
15. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites and encourage users to review their privacy policies separately.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.
The latest version will always be available on this page, together with the effective date.
17. Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact:
Swanmac
Email: sales@swanmac.com
Telephone: 02920 811458
Website: https://www.swanmac.com